Frequently Asked Questions
How do I transfer my membership?
Print, complete and sign the Request for Transfer form on our forms page then send it to the division office where you would like to transfer.
How do I change my address?
Submit your new address on our contact page.
How do I change my beneficiary?
Print, complete and sign the Change of Beneficiary form on our forms page then send it to national headquarters in St. Louis, Missouri.
Where do I send my membership dues renewal?
Your membership renewal is mailed to your division office.
Are benefits for automobile and travel related accidents only?
Benefits for class A and B members are for accidental injury. Listed on the what does TPA pay page are some of the claims paid by national headquarters in St. Louis, Missouri.
What are my accident benefits?
Benefits are outlined on our accident benefits page.
How do I report an accident?
Notify national headquarters in St. Louis, Missouri.
How do I report a death?
Notify your division office or national headquarters of a members' death.
Where can I order CHAD stickers and other safety material?
CHAD stickers and safety materials are ordered through your division office.
How do I replace my key tag or membership card?
Request a replacement using the comments and suggestions box on our contact page.
How do I join?
Request an application for membership from your division office or national headquarters.
Who do I call to follow up on the status of my accident claim?
Call national headquarters in St. Louis, Missouri at (314) 371-0533 and press #1 or ask for the claims department.
Do you have to have an accident to get benefits?
Yes
I see hospital benefits on my benefit sheet. I was in the hospital, can I collect?
Benefits are paid for accidents only.
Can I re-open my claim after a period of time?
Yes, we allow up to 10 years to re-open a claim.
Are my benefits cut in half at the age of 70?
No, the benefits were changed to pay the full amount in 1981.
